EOATVA · Help choosing
Frequently asked questions
Guidance for furniture, wall art and the store’s existing order policies.
How do I check whether a furniture piece will fit?
Compare its listed width, length or depth and height with the room and the delivery route. Allow room for drawers, doors and chairs to move. Ask support for package dimensions or assembly details if they are missing.
Are all marble-look or wood-look surfaces the same material?
No. Read the individual material list. For example, Lucy lists faux-marble paper, engineered wood and metal, while Parker lists solid wood and engineered wood. The finish name alone does not establish the material.
How do I choose the wall-art format?
Select the framing, shape and overall size on the artwork page. Compare the selected dimensions with the wall; a room photograph does not establish scale or the supplied format.
Are styling accessories included?
Use the description and selected option to check the supplied contents. Lamps, books, cushions or other objects in a styled image are included only if the listing states that they are supplied.
Can every piece be used outdoors?
Use the placement and care details for the exact item. Freya is listed as outdoor seating, but that does not make every furniture item suitable for outdoor use.
How long does delivery take?
The Shipping Policy lists order preparation of 1–2 weeks, plus shipping time. It lists free shipping to most countries and destination exclusions. Read the complete carrier table and policy.
How do I track, change or return an order?
The Shipping Policy says tracking details are emailed after shipment. Order changes, cancellations and returns are subject to deadlines, exclusions and possible charges. Read the full Refund & Return Policy and contact support with your order reference.
How can I contact EOATVA?
Email [email protected] or use the contact form. Support hours are Monday–Friday, 9 AM–6 PM (GMT+8).